Last Updated: October 23, 2026

At Kenifi, we aim for your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we provide a clear and straightforward return process.

Summary of Return Policy

• Return window: Returns must be requested within 30 days of receiving your order.
• Condition: Items must be unused, in their original condition, and returned in their original packaging with all accessories, tags, and included materials.
• Easy returns: Our support team will assist you throughout the return process to make it as smooth as possible.
• Geographic coverage: This return and refund policy applies to purchases made within the United States.

Return Costs

Customer remorse (change of mind): If you ordered the wrong item, the size does not fit, or you no longer want the product, you are responsible for the return shipping cost. Original shipping charges are non-refundable, except where required by applicable law.

Restocking fee: A $15 restocking fee may apply to eligible returns. Any applicable fee will be communicated during the return authorization process, subject to applicable law.

How to Return an Item

1. Contact us: Email our support team at support@kenifi.com with your order number and the reason for your return.
2. Package your product: Securely package the item in its original packaging, including all accessories, tags, and included materials.
3. Send it back: Follow the return instructions provided in your return authorization email and ship the package to the return address provided by our support team.

Refund Process

Inspection: Once we receive your return, it will be inspected to ensure it meets our return requirements.

Refund timing: If approved, your refund will be processed within 7 business days. It may take an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at support@kenifi.com, and our team will assist you.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product type. These items will be clearly marked as non-returnable on the product page, subject to applicable law.

Questions

If you have any questions regarding returns, refunds, or exchanges, please visit our Kenifi website or contact us at support@kenifi.com.

Store Information

Store Name: Kenifi

Website: kenifi.com

Customer Support Hours: 9:00 AM – 5:00 PM Eastern Time, Monday through Sunday.

Email: support@kenifi.com

Phone:  +1(813) 898-6042

Address: 2023 Arbor Mist Dr, Brandon, FL 33510, United States

This address is provided for administrative correspondence. Please contact our support team before sending any product returns to confirm the appropriate return address. This address should not be treated as a physical retail location.

We aim to answer phone calls and respond to emails within 12 hours during business days. Response times may vary during weekends and holidays.